IT Service Management

Don't Let Your Customers Down

Having great products is no longer enough. You have to back it up with exceptional service. However, when your customer's journey is fragmented across various systems and processes, there's a significant risk of things slipping through the cracks.

Get everything you need to manage your services to exceed customer expectations and foster long-term relationships, thereby maximizing their lifetime value. Receive, process, and dispatch service requests in one easy-to-use automated solution so you can rest easy knowing your customers are satisfied.

Enhance Your Customer's Experience With IT Service Management Software

  • Increase Attraction & Retention

    With access to all of your customers' data, your team can deliver exceptional service, facilitating closing and keeping customers.

  • Improve Communication

    Make sure everyone in is in the loop with automated notifications and easy access to customer and project data.

  • Streamline Revenue Capture

    Generate accurate quotes quickly with straightforward pricing then easily track service invoices to ensure timely payments.

  • Boost Visibility

    Make sure every team member can see your customer's complete journey to best deliver exceptional service, even in the field.

Personalize Your Customer's Journey

In the current competitive business environment, customers are increasingly expecting higher standards from the companies they engage with. To truly distinguish yourself, it's crucial to focus on enriching their overall experience.

With Microsoft Dynamics 365, you gain the capability to optimize your service operations comprehensively making your customer's journey personalized and convenient.

From efficiently assigning service personnel based on their skills and availability to promptly resolving customer inquiries, the platform empowers you to deliver exceptional service experiences. By leveraging these advanced capabilities, you can cultivate stronger relationships with your customers, inspiring their continued patronage for years to come.

Coworkers in the stock room discussing IT service management on a laptop
Group finding IT service management solutions

Everything You Need In One Partner

Leverage the entire Microsoft Dynamics 365 portfolio for all your service team's needs. With ERP solutions for managing customer contracts and delivering services, you'll have everything you need to optimize your IT service management.

Service Item Management

Manage service items in one single system, such as BOM and contract information, to better analyze and measure.

Service Order Management

Manage service and repair requests, services due, and service orders for greater accuracy and responsiveness.

Service Price Management

Establish, maintain, and monitor your service prices with group-oriented pricing to better assess the profitability of services.

Field Service Management

Manage and optimize dispatching to deliver to your customers on time, every time, and at a lower cost.

Hear From Our Happy Clients

See why so many businesses have switched to NAVDNA

"Change is difficult, but NAVDNA took the time to understand our business and create a dynamic roadmap to make sure we were successful with our implementation. We went from entering the same data into multiple companies to the system handling the non-value-added steps for us. Now we have the ability to manage our business instead of managing the system. We have complete enterprise-wide access to our information and the capability to make intelligent business decisions based upon the data. NAVDNA focused on our understanding of the system. Their primary objective was the transition of knowledge so that we understood the setups, giving us the knowledge needed to make any non-developmental changes internally. As our business evolves and changes, I know we have a partner that can react to the now and take us into the future."

Jennifer Molina

Assistant Controller of Arturo Fuente
“I have been with Science Interactive since October 2017. In December 2017, our company went through an implementation of NAV2017, and because of a failed implementation, our company hadn’t shipped in 21 days during peak season. That’s when the relationship with Perry and NAVDNA began. We went through a rescue operation to get the company working again, and then after the company had stabilized, we went through a proper re-implementation and upgrade from NAV2017 to NAV2018 with Perry and his team in June 2018. We’ve maintained our relationship with Perry and NAVDNA ever since, utilizing them for continued development and support, and recently went through another successful upgrade process, taking us from NAV2018 on-site to Business Central Cloud. That process was finalized in April of this year.”

Anthony Nelson

Science Interactive Group
“We experienced a failed implementation with another consultancy as they had no real experience or expertise in Business Central. After 9 months the other consultancy did not get us anywhere close to completion. Neither the data migration they promised nor the Binary Stream Integration or Avalara integration. Even after a 2 month extension, I contacted them and stated that there would be no further extension and they simply hung up the phone on me. As if they were just happy to have taken our money with no demonstrable outcome for Trax. My same accounting team reached out to NAVDNA and in just a few weeks, they delivered in full (excluding historic transaction data migration) to the full satisfaction of the team and myself.”

Henry Parra


Why Choose NAVDNA As Your Microsoft Partner

Seamless Implementation

We outperform other MSPs with a 99% implementation success rate, which is nearly double the industry average. Whether you want cloud, on-premise, or hybrid we can implement your solution

Cost-Effective Tools

Saving money is a breeze thanks to our cost-effective tools with minimal overhead. Additionally, our customizable user-friendly solutions reduce the reliance on extra dedicated IT resources.

Complete Customization

Every business is different and therefore deserves a customized solution. Adapting Dynamics to fit your business practices, not only enhances efficiency but aligns with your needs.

Expert Support

We blend business consulting and operational proficiency in our approach, utilizing technology to assist you in restructuring your business and maximizing the benefits of your new system.